We Have Noticed That You Cannot Print or PDF from Within GenealogyBank When Using It From Home – We Will Be Working on A Resolution

Hi Everyone!

I recently indicated that our library added another accessible from home online genealogy database to our collection.  That database is GenealogyBank.  It is available to access from home for users that were issued their library card from the Schaumburg Township District Library.

I have been made aware that users can access this database from home with no problem, can search it and see results BUT you are NOT able to print the results or save the image as a PDF!

This is occurring whether you are accessing the database from a Windows machine or a Mac.

You can still use the database and find interesting material on your ancestors but for the time being you will not be able to print or PDF the results for your home use.

Our internal IT staff will be analyzing the problem.  I hope to report a resolution to this problem as soon as we resolve it.

I apologize for any inconvenience this may cause you in the short-term.

Thanks to Bruce C. for making us aware of the problem.

I was able to confirm all of the problems myself last night from home and experienced the same issues as Bruce did.

So sit tight until we resolve this print/PDF issue but know you are still able to use the database for online searching as long as you do not try to print or PDF.

Tony Kierna
Genealogy Coordinator
Schaumburg Township District Library

 

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